Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. Items that have been opened or used cannot be returned unless they are defective. If you believe your item is defective, please contact us for further instructions.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior approval.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that depending on your bank, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including but not limited to custom orders, clearance items, and gift cards. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarity on the return eligibility of specific items.
Contact Information
If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us via email at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Thank you for shopping with us and for your understanding of our policies.